Just recently we received this comment from an Anon:
Here’s an interesting post from a successful author about why she replies to book reviews. She wrote multiple posts about this for Digital Book World. On one of them (I think the second post here), she goes into more depth for her reasons. Of course, Ridley and her cohorts jump in and start berating the author, who continues to behave respectfully. The owner of DBW finally deleted some of Ridley’s posts and reprimanded her and the other bullies about behaving respectfully (something they clearly are incapable of doing). It shows how ridiculous and insane these bullies are so clearly!
The article in question is titled: When You Wish Upon a Star, You Get the Pointy End (Part 1): Why Authors Should ALWAYS Respond To Negative Reviews. In it, author Elle Lothlorien describes her philosophy on responding to reviews by readers in a business-like way. Treating readers as customers and trying to improve their experience of an author’s product.
Below are some screenshots we took of the people who left the author comments. Recognize any names? BBG list anyone? We think it is telling that Digital Book World had to reprimand them for verbally attacking the author with name-calling and personal insults. Some of the comments were even deleted as a result and you’ll notice that the bullies then went after DBW for doing this. This is just further proof of what we have been saying about these people for so long.
Now, we think that what Elle is saying in her post is perfectly rational and logical. Treat your readers as customers. Most reader/reviewers who are not bullies, who do not intend to be abusive and who are writing an honest, critical analysis of a book will not feel intimidated by Elle’s philosophy (although it is always a good idea to make sure they are comfortable with talking to the author, just in case). So, why does it intimidate the bullies so much? Simple. The bullies want to be bullies. They want to be mean and nasty and vulgar. They’re not interested in an author improving the book for them because they either don’t care or they don’t want to read something they’ll like. They want to read something they’ll hate, so they can continue to be mean and nasty. When they are presented with the author’s polite questions, they remember that they are dealing with a human being and suddenly they develop a conscience that tells them that being a bully is wrong. Since they will never admit that they’re wrong, instead of getting angry at themselves for what they’re doing, they get angry at anyone who suggests such a horrible crime or who tries to reprimand them for their behavior (i.e. Elle and Digital Book World in this case).
Thank you, Anon, for sharing Elle’s post with us. And everyone else, keep ‘em coming. The more proof we can show, the more educated people will be.